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12/17/2007 Bank Customer Service Survey Page 5 of 16
02:02:54 PM Analysis 4
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TOTAL 8. What is your gender?
Female Male
Count Pct. Count Row Pct. Count Row Pct.
TOTAL 96 100.0% 13 13.5% 15 15.6%
1. Please indicate your satisfaction with the following. - The accessibility of the facility?
Very dissatisfied 5 5.2% 2 40.0% 2 40.0%
Dissatisfied 8 8.3% 3 37.5% 2 25.0%
Neither satisfied nor dissatisfied 8 8.3% 2 25.0% 3 37.5%
Satisfied 8 8.3% 4 50.0% 2 25.0%
Very satisfied 6 6.3% 1 16.7% 2 33.3%
No Reply 0 0.0% 0 NV 0 NV
Missing (No Value) 61 63.5% 1 1.6% 4 6.6%

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