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TABLE OF CONTENTS |
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Analysis |
Description |
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1 |
How Large Are Our Business Customers' Businesses? |
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2 |
How Did Our Customers Hear About Us? |
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3 |
Who Are Our Customers? |
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4 |
NeedForFourColorService |
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5 |
NeedForPremiumService |
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6 |
How Satisfied Are Our Customers With Our Business Hours? |
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7 |
UseOfCompetitorsBySegment |
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8 |
3. How large is your company? |
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9 |
4. How did you hear about us? |
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10 |
5. Which of the following best describes the reason you most often use a print shop? |
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11 |
6. Which of the following best describes the kind of print job that you most often need? |
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12 |
7. How many times a month do you use each of the following services: - Photocopying? |
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13 |
7. How many times a month do you use each of the following services: - Two-color printing? |
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14 |
7. How many times a month do you use each of the following services: - Two-color printing to be completed within 72 hours? |
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15 |
7. How many times a month do you use each of the following services: - Four-color printing? |
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16 |
7. How many times a month do you use each of the following services: - After hours drop-off and pick-up? |
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17 |
7. How many times a month do you use each of the following services: - Specialized or nonstandard print jobs? |
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18 |
7. How many times a month do you use each of the following services: - Summary of Means |
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19 |
8. How satisfied are you with each of the following: - Our turnaround time? |
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20 |
8. How satisfied are you with each of the following: - The quality of our finished print jobs? |
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21 |
8. How satisfied are you with each of the following: - Our pick-up and delivery service? |
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22 |
8. How satisfied are you with each of the following: - Our business hours? |
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23 |
8. How satisfied are you with each of the following: - The courtesy of our staff members? |
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24 |
8. How satisfied are you with each of the following: - The experience and expertise of our staff members? |
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25 |
8. How satisfied are you with each of the following: - Summary of Mean Ratings |
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26 |
8. How satisfied are you with each of the following: - Summary of Mean Ratings and Top 2 Box |
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27 |
9. Do you use any of the following print shops? (Check all that apply.) |