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12/17/2007 Ross Printers Customer Survey Page 1 of 28
02:01:03 PM
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TABLE OF CONTENTS
Analysis Description
1 How Large Are Our Business Customers' Businesses?
2 How Did Our Customers Hear About Us?
3 Who Are Our Customers?
4 NeedForFourColorService
5 NeedForPremiumService
6 How Satisfied Are Our Customers With Our Business Hours?
7 UseOfCompetitorsBySegment
8 3. How large is your company?
9 4. How did you hear about us?
10 5. Which of the following best describes the reason you most often use a print shop?
11 6. Which of the following best describes the kind of print job that you most often need?
12 7. How many times a month do you use each of the following services: - Photocopying?
13 7. How many times a month do you use each of the following services: - Two-color printing?
14 7. How many times a month do you use each of the following services: - Two-color printing to be completed within 72 hours?
15 7. How many times a month do you use each of the following services: - Four-color printing?
16 7. How many times a month do you use each of the following services: - After hours drop-off and pick-up?
17 7. How many times a month do you use each of the following services: - Specialized or nonstandard print jobs?
18 7. How many times a month do you use each of the following services: - Summary of Means
19 8. How satisfied are you with each of the following: - Our turnaround time?
20 8. How satisfied are you with each of the following: - The quality of our finished print jobs?
21 8. How satisfied are you with each of the following: - Our pick-up and delivery service?
22 8. How satisfied are you with each of the following: - Our business hours?
23 8. How satisfied are you with each of the following: - The courtesy of our staff members?
24 8. How satisfied are you with each of the following: - The experience and expertise of our staff members?
25 8. How satisfied are you with each of the following: - Summary of Mean Ratings
26 8. How satisfied are you with each of the following: - Summary of Mean Ratings and Top 2 Box
27 9. Do you use any of the following print shops? (Check all that apply.)

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