Ross Printers Customer Survey
Please answer the following questions.
1.
What is your name?
2.
What is your address? (business address preferred)
3.
How large is your company?
Less than 25 employees
50 to 99 employees
250 employees or more
25 to 49 employees
100 to 249 employees
Not applicable
4.
How did you hear about us?
Through a referral
In the newspaper
On the radio
In a trade magazine
5.
Which of the following best describes the reason you most often use a print shop?
Work
School
Personal
6.
Which of the following best describes the kind of print job that you most often need?
Business cards
Photocopies
Invitations and announcements
Letterhead and stationery
Posters and brochures
Other
7.
How many times a month do you use each of the following services:
Photocopying?
times a month
Two-color printing?
times a month
Two-color printing to be completed within 72 hours?
times a month
Four-color printing?
times a month
After hours drop-off and pick-up?
times a month
Specialized or nonstandard print jobs?
times a month
8.
How satisfied are you with each of the following:
Not at all satisfied
Somewhat satisfied
Satisfied
Very satisfied
Extremely satisfied
Our turnaround time?
The quality of our finished print jobs?
Our pick-up and delivery service?
Our business hours?
The courtesy of our staff members?
The experience and expertise of our staff members?
9.
Do you use any of the following print shops? (Check all that apply.)
Ready, Set, Go!
The Copy Connection
Publication X-press
Eastern Printers
If you checked one or more print shops, go to Question 10. If not, skip Question 10.
10.
For what kind of jobs?
11.
Do you have any other comments or suggestions?
Thank you for taking the time to answer the questions.