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12/17/2007 Bank Customer Service Survey Page 1 of 16
02:02:49 PM
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TABLE OF CONTENTS
Analysis Description
1 1. Please indicate your satisfaction with the following. - The friendliness of the staff?
2 1. Please indicate your satisfaction with the following. - The cleanliness of the facility?
3 1. Please indicate your satisfaction with the following. - The selection of services that are available?
4 1. Please indicate your satisfaction with the following. - The accessibility of the facility?
5 1. Please indicate your satisfaction with the following. - The value vs pricing of the services?
6 1. Please indicate your satisfaction with the following. - The speed of the service?
7 1. Please indicate your satisfaction with the following. - The availability of parking?
8 2. How often do you use this facility?
9 3. Are you a repeat customer?
10 4. Which of the following services do you use? (Select all that apply)
11 6. In which state do you do MOST of your banking?
12 7. In which state do you live?
13 8. What is your gender?
14 9. What is your age?
15 10. What is your marital status?

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