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12/17/2007
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Bank Customer Service Survey
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Page 2 of 16
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02:02:50 PM
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Analysis 1
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Back
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Next
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TOTAL |
8. What is your gender? |
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Female |
Male |
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Count |
Pct. |
Count |
Row Pct. |
Count |
Row Pct. |
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TOTAL |
96 |
100.0% |
13 |
13.5% |
15 |
15.6% |
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1. Please indicate your satisfaction with the following. - The friendliness of the staff? |
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Very dissatisfied |
16 |
16.7% |
8 |
50.0% |
1 |
6.3% |
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Dissatisfied |
4 |
4.2% |
0 |
0.0% |
3 |
75.0% |
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Neither satisfied nor dissatisfied |
10 |
10.4% |
3 |
30.0% |
5 |
50.0% |
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Satisfied |
7 |
7.3% |
2 |
28.6% |
2 |
28.6% |
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Very satisfied |
3 |
3.1% |
0 |
0.0% |
2 |
66.7% |
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No Reply |
0 |
0.0% |
0 |
NV |
0 |
NV |
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Missing (No Value) |
56 |
58.3% |
0 |
0.0% |
2 |
3.6% |
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